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Glim

Glim Health Inc.

Terms of Use

Glim Terms of Use

Updated 27 October 2026. This version adds premium readings, the Glim Profile and sharing, and quizzes given through institutions, and says which services are not open yet.

1. Agreement

These Terms are a binding agreement between you and Glim Health Inc., the operator of the Glim platform. By creating an account, completing a screening, booking a consultation or otherwise using Glim, you accept these Terms.

If you are accepting on behalf of an organisation, you confirm that you have authority to bind it.

Electronic acceptance is valid and enforceable under Republic Act No. 8792, the Electronic Commerce Act.

2. Read this first: Glim is not an emergency service

Glim does not provide emergency care, crisis intervention or continuous monitoring. No one is watching your account in real time.

If you or another person is in immediate danger, contact emergency services on 911, or the National Center for Mental Health Crisis Hotline at 1553 (Luzon-wide landline, toll free), 0917 899 8727, 0966 351 4518, or 0908 639 2672. These lines operate 24 hours a day.

Do not use Glim to report an emergency. Messages sent through the platform may not be read for hours or days.

3. What Glim is

Glim is a technology platform that provides, or will provide as each service opens:

  • Self reflection tools. Quizzes, check-ins and published research questionnaires that help you understand how you are doing and whether a professional conversation is worth having.
  • Guidance content. Psychoeducational material on mental health and wellbeing.
  • Professional matching. Introduction to licensed mental health professionals suited to what you are dealing with.
  • Consultation infrastructure. Booking, secure messaging, video consultation, payment and record keeping for engagements between you and a professional.

Not open yet. Professional matching and consultation services are not yet available. Until they open, the parts of these Terms about professionals, bookings, sessions and session fees (Sections 9 and 10, and the booking parts of Section 12) do not apply to you. We will tell you before they open.

4. What Glim is not

  • Not a diagnosis. Screening results, scores and AI generated summaries are indicative. They are not a clinical diagnosis and must not be read as one.
  • Not a medical or psychological practice. Glim Health Inc. does not practise medicine or psychology. It does not prescribe, diagnose or treat.
  • Not the provider of your care. Professionals on Glim are independently licensed practitioners exercising their own clinical judgement. Glim provides the platform they use.
  • Not a substitute for in person care. Some conditions require face to face assessment, hospitalisation or medication management that a platform cannot deliver.
  • Not a guarantee of outcome. No responsible provider guarantees a clinical result, and neither do we.

5. Eligibility

You may use Glim if you are at least eighteen years old and legally capable of entering into a binding agreement.

A person aged fifteen to seventeen may use Glim only through the guardian consent process, which requires documented consent from a parent or legal guardian and acceptance of the engagement by a licensed professional. Accounts are not available to persons under fifteen.

A learner aged fifteen to seventeen may also take a quiz given by their school through Glim under the school's parent or guardian consent process, as described in the Privacy Notice.

We may require proof of age or identity at any time and may suspend an account pending verification.

6. Your account

You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for everything done through your account.

Accounts are personal. Do not share, sell or transfer your account. Tell us immediately at support@thrivewithglim.com if you believe your account has been accessed without your authority.

We may suspend or close an account that is inactive for twenty four months, after notice to the email address on file and an opportunity to export your information.

7. Honesty about what you tell us

Screening tools, matching and clinical judgement all depend on what you disclose. Withholding or falsifying material information, including medication, existing diagnoses, substance use or prior treatment, can lead to inappropriate recommendations.

You are responsible for what you disclose. We are responsible for handling it properly.

8. Artificial intelligence on the platform

Today, Glim uses artificial intelligence only to write an optional reflection on a Tala diary entry when you ask for one. AI does not score quizzes or check-ins; they are scored by fixed, published rules. Entries that show signs of crisis are never sent to AI. When professional services open, AI may also help prepare summaries and draft documentation for your professional, and we will update these Terms before that happens.

AI output can be incomplete or wrong. It is reviewed by a qualified person before it is relied on for any decision that affects you, and it never replaces the judgement of your professional. Do not act on an AI generated suggestion in place of professional advice, and do not stop or change prescribed medication on the basis of anything generated by the platform.

9. Professionals on Glim

Verification. Every professional accepted onto Glim is verified for a current Professional Regulation Commission licence, good standing, and relevant qualification before being listed. Verification is a check of credentials. It is not a warranty of clinical outcome or of suitability for your particular needs.

Independence. Professionals are independent practitioners, not employees or agents of Glim Health Inc.. They are solely responsible for their clinical assessments, advice, treatment decisions and records, and they carry their own professional accountability under the laws and codes governing their profession.

Your choice. You choose whether to engage a professional, whether to continue, and whether to change. You may end an engagement at any time. Your records remain available to you.

Fees. Professional fees are set by the professional and shown before you book.

10. Recording is prohibited

You may not record, screenshot, transcribe or retransmit any consultation, message or session content without the prior written consent of every participant.

Recording a private communication without the consent of all parties is a criminal offence under Republic Act No. 4200, the Anti Wiretapping Law. Publishing another person's mental health information without consent may also give rise to liability under the Data Privacy Act and the Mental Health Act.

11. Acceptable use

You agree not to:

  • impersonate another person or misrepresent your identity, age or credentials;
  • use Glim to harass, threaten, defame or abuse any person, including a professional;
  • solicit a professional off platform in order to avoid platform fees, where a fee arrangement applies;
  • request prescriptions, medical certificates or documentation that a professional has not clinically assessed as warranted;
  • upload malware, attempt to gain unauthorised access, probe or test the security of the platform without our written authorisation, or interfere with its operation;
  • scrape, copy, mine or reverse engineer any part of the platform, its content or its models;
  • use the platform to build a competing product or to train an external model;
  • use the platform for any unlawful purpose or in violation of Republic Act No. 10175, the Cybercrime Prevention Act.

We may remove content, suspend access or terminate an account for a breach of this section, with notice where circumstances allow and immediately where they do not.

12. Fees, subscriptions and refunds

Pricing. All fees are shown in Philippine Pesos and are inclusive of applicable taxes unless stated otherwise. Prices shown at the time of purchase apply to that purchase.

Subscriptions. Subscriptions renew automatically for successive periods until cancelled. We notify you before each renewal. You may cancel at any time before the renewal date, and access continues to the end of the paid period.

Price changes. We give at least thirty days notice before a price change takes effect. If you do not accept the new price, cancel before the renewal date.

Cancellation of a booked session. Cancellation and rescheduling windows are shown at the time of booking. Cancellations made within the professional's stated window may incur a fee, which is disclosed before you confirm.

Refunds. We refund in full where a session is cancelled by the professional and not rescheduled to your satisfaction, where a technical failure on our side prevents a session from taking place, or where a charge is duplicated or erroneous. Refund requests are sent to support@thrivewithglim.com and resolved within seven working days.

Consumer rights. Nothing in this section limits your rights under Republic Act No. 7394, the Consumer Act of the Philippines, or Republic Act No. 11967, the Internet Transactions Act.

Failed payments. If a payment fails, we may suspend access after notice and a reasonable opportunity to correct the payment method.

Premium readings. Many quizzes are free. For premium quizzes, you take the quiz and see your headline for free, then may pay a one time fee, shown before you pay, to open the full reading. The purchase is yours to keep on your account and includes retakes of that quiz. Payments are processed by our payment providers (such as PayMongo or Xendit); we do not see or store your full card or e-wallet details. A reading that shows signs of distress is never locked behind a payment, and the support lines on it are always free. We refund in full a duplicated or erroneous charge, a payment we cannot match to your purchase, or a reading that did not open because of a fault on our side. Requests go to support@thrivewithglim.com.

Quizzes through your institution. When your school, employer or local government gives you a quiz through Glim, the institution pays for it; you are not charged.

13. Your content

You keep ownership of everything you write, upload or submit to Glim.

You grant Glim Health Inc. a limited, non exclusive, royalty free licence to host, store, transmit, display and process your content solely to operate the service, deliver it to the professional you have chosen, comply with law, and improve the service in de-identified or aggregated form. The licence exists so that the platform can function. It ends when your content is deleted, except where retention is required for the periods set out in the Privacy Notice.

We do not publish, license, sell or use your identifiable content for marketing.

Kumusta and Tala. The daily light check-in and the Tala diary are for your own reflection. What you write stays private to you, as described in the Privacy Notice. Reflections, whether written by AI or prepared by Glim, are supportive words, not professional advice, diagnosis or treatment. If you are in danger, use the crisis lines shown in Glim or call 911.

Your Glim Profile and sharing. You choose what your Glim Profile shows, reading by reading, and you can make any reading private again at any time. When you share a reading or your profile, you are the one publishing it, and the platform you share it on applies its own terms. Do not share another person's reading or profile without their permission, and do not use a reading to judge, rank, hire, admit or discipline anyone. Readings are reflections to help you understand yourself, not tests, diagnoses or assessments of ability.

Kasama circles. Invite only people who would want to be in your circle. Do not use kumustas to pressure, monitor or harass anyone. Dim alerts are something each person turns on for themselves; they are a nudge to reach out, not an emergency service. If someone may be in danger, call 911 or the NCMH Crisis Hotline 1553.

The wall community rules. Kindness only. No names, phone numbers, emails, handles, links or other personal details, yours or anyone else's. No medical, diagnostic or medication advice. No selling, promotion or recruiting. No hate, mockery, sexual content or graphic descriptions of harm. Moderators may decline or remove any note and may stop someone from posting. By posting, you let Glim show and share your note anonymously on the wall and in share images.

14. Our intellectual property

The Glim name, logo, platform, software, screening instrumentation, content, design and models are the property of Glim Health Inc. or its licensors and are protected under Republic Act No. 8293, the Intellectual Property Code.

You receive a personal, limited, revocable, non transferable right to use the platform for its intended purpose. Nothing else is granted.

15. Availability

We aim for continuous availability but do not warrant uninterrupted service. Planned maintenance is notified in advance where practicable. We may modify, suspend or discontinue features, and where a change is material we give reasonable notice and, for paid features withdrawn mid term, a proportionate refund.

16. Suspension and termination

By you. Close your account at any time from your settings or by writing to support@thrivewithglim.com. Before closure you may export your information. Fees already paid for services already delivered are not refundable.

By us. We may suspend or terminate access where you breach these Terms, where continued access presents a safety or legal risk, or where we are required to do so by law. Except in urgent cases we give notice and, where appropriate, an opportunity to remedy.

On termination. Your right to use the platform ends. Retention and deletion of your information follow the Privacy Notice. Sections on intellectual property, confidentiality, limitation of liability, indemnity and governing law survive.

17. Disclaimers

To the fullest extent permitted by Philippine law, the platform is provided on an as is and as available basis. We do not warrant that content is complete or error free, that the platform will meet your particular requirements, or that any particular clinical outcome will follow from using it.

We are not liable for the clinical judgement, acts or omissions of an independent professional you engage through Glim.

Nothing in this section excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct or gross negligence.

18. Limitation of liability

To the fullest extent permitted by law, the aggregate liability of Glim Health Inc., its directors, officers, employees and contractors arising out of or in connection with these Terms or the platform is limited to the greater of the total fees you paid in the twelve months preceding the event giving rise to the claim, or Philippine Pesos 10,000.

We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill.

This section does not limit liability for death or personal injury caused by our negligence, for fraud or wilful misconduct, or for any liability that cannot be limited under Philippine law, including under the Data Privacy Act.

19. Indemnity

You will indemnify Glim Health Inc. against claims, losses and reasonable costs arising from your breach of these Terms, your violation of law, or your infringement of the rights of another person. This does not apply where the claim arises from our own breach or negligence.

20. Changes to these Terms

We may amend these Terms. For a material change we give at least fifteen days notice by email and in the application before it takes effect. Continued use after the effective date constitutes acceptance. If you do not accept, close your account before that date and we will refund the unused portion of any prepaid period.

21. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines.

Before commencing proceedings, both parties will attempt in good faith to resolve the matter, first through our support channel and then through a written notice of dispute to which the other party responds within thirty days.

Unresolved disputes are submitted to the exclusive jurisdiction of the courts of Quezon City, to the exclusion of all other venues. This does not prevent you from bringing a complaint to the National Privacy Commission, the Department of Trade and Industry, the Professional Regulation Commission, or any other body with jurisdiction.

22. General

Severability. If a provision is held invalid, the rest remains in force.

Assignment. You may not assign your rights. We may assign ours to a successor in a merger, acquisition or reorganisation, on notice to you.

Waiver. Failure to enforce a provision is not a waiver of it.

Force majeure. Neither party is liable for failure to perform caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil disturbance, government action, or failure of telecommunications or power infrastructure.

Entire agreement. These Terms, together with the Privacy Notice and any product specific terms you accept, constitute the entire agreement between you and us on this subject.

Language. These Terms are issued in English. A translation, if provided, is for convenience, and the English version governs.

23. Contact

Glim Health Inc. Support: support@thrivewithglim.com Privacy and data protection: privacy@thrivewithglim.com